Official passport acceptance facility
PR DEPARTAMENTO DE ESTADO - OFICINA DE PASAPORTES (PONCE)
One of Ponce's official acceptance facilities for U.S. passport applications. Below: direct phone, passport window hours and what to bring, sourced from the State Department's locator.
Before you visit
Check appointment rules
Some facilities take walk-ins; one call settles it.
Talk to a real person
The shortcut through the passport line's phone menu (NPIC).
What to bring
DS-11 unsigned, evidence, ID, photo, two payments — the checklist.
Exact 2026 fees
$165 first adult book all-in. Full table, who pays what to whom.
| Monday | 8:00 AM – 3:00 PM (closed 12:00 PM–1:00 PM) |
| Tuesday | 8:00 AM – 3:00 PM (closed 12:00 PM–1:00 PM) |
| Wednesday | 8:00 AM – 3:00 PM (closed 12:00 PM–1:00 PM) |
| Thursday | 8:00 AM – 3:00 PM (closed 12:00 PM–1:00 PM) |
| Friday | 8:00 AM – 3:00 PM (closed 12:00 PM–1:00 PM) |
| Saturday | Closed / not listed |
| Sunday | Closed / not listed |
Appointments: www.estado.pr.gov / http://citas.estado.pr.gov/default.aspx
Source: U.S. Department of State facility locator. Confirm hours by phone — passport windows often differ from general business hours.
Busy and quiet times
- Quietest: mid-morning and mid-afternoon, Tuesday to Thursday.
- Busiest: Mondays, lunchtime, Saturdays, and January through summer as travel season peaks.
- Rule of thumb: passport windows close intake before posted closing when the day's capacity fills — earlier in your visit beats later.
Your visit, prepared in 60 seconds
- Form DS-11 filled out but unsigned — you sign in front of the acceptance agent.
- Citizenship evidence (birth certificate or old passport) + a photocopy on plain paper.
- Photo ID (driver's license) + photocopy.
- One 2x2 photo.
- Two payments: application fee by check or money order to "U.S. Department of State", and the $35 execution fee to the facility. Full fee table.
Frequently asked questions
Do I need an appointment at PR DEPARTAMENTO DE ESTADO - OFICINA DE PASAPORTES (PONCE)?
Appointments: www.estado.pr.gov / http://citas.estado.pr.gov/default.aspx
Can I get passport photos here?
This facility does not take photos on site, but photo services are available nearby (pharmacies and shipping stores). Bring a compliant 2x2 photo with you.
What should I bring?
Completed Form DS-11 (do not sign it beforehand), proof of U.S. citizenship plus a photocopy, valid photo ID plus a photocopy, one passport photo, and payment: the application fee by check or money order to "U.S. Department of State" and the $35 execution fee paid separately to the facility.
How much does it cost?
For a first-time adult passport book: $130 application fee + $35 execution fee = $165 total. Minors under 16: $100 + $35. Add $60 for expedited processing. See our full fee breakdown for cards, renewals and delivery options.
Other facilities in Ponce
Related guides
Expedited passport
+$60 for 2-3 weeks, or same-day agency routes.
Processing times
Door-to-door timelines for every route.
Post office passports
How the USPS system works, step by step.
Walk-in offices
Where no appointment is needed.